All of our pieces are handmade in small batches by the six ceramic artists we work with. That means we have limited quantities at any given time, and a restock can take 1–3 months depending on each artist’s production cycle. Each piece takes time to create — it’s part of what makes them special and one-of-a-kind.

Because all our pieces are handmade, quantities are limited and items may sell out.

If a piece you’re interested in is no longer available, we invite you to write to us directly. We’re happy to check with the artist and let you know if a similar piece or a future restock may be possible.

Availability varies depending on the artist’s production schedule, and some pieces may not be remade exactly. Reaching out is the best way to explore what options might be available.

Yes! We offer free standard shipping on orders of $100 CAD or more, before taxes, shipped within Canada.

For orders below this amount, shipping fees are calculated at checkout based on your address and the size and weight of your order.

We work carefully to optimize packaging size and weight for each order, helping reduce shipping costs while ensuring that every piece is properly protected during transit.

Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order has been shipped with tracking information.

All orders are shipped from the city of Montreal, Canada. We ship to customers across Canada, the United States, and select international destinations worldwide.

We use Shopify's shipping services to provide you with reliable and affordable shipping options. Available methods and rates will be calculated at checkout based on your location and order details.

Delivery times vary depending on your location and selected shipping method:

• Within Canada - Standard Shipping: 5-7 business days
• Within Canada - Express Shipping: 2-3 business days
• To United States - Standard Shipping: 7-10 business days
• To United States - Express Shipping: 3-5 business days
• International Shipping: 10-21 business days depending on destination

Please note that these are estimated delivery times and may vary during peak seasons or due to unforeseen circumstances.

Yes, we ship to the United States and select international destinations worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

For orders shipped outside of Canada (including to the United States), customers are responsible for any customs duties, import taxes, or brokerage fees that may be charged by their country. These fees are determined by your local customs office and are not included in our shipping costs. We recommend checking with your local customs office for estimated fees before placing your order.

If your package appears to be lost or arrives damaged, please contact us immediately. We'll work with the shipping carrier to resolve the issue as quickly as possible.

Due to the fragile nature of handmade ceramics, all sales are final once an order has been delivered. We do not accept returns. Exceptions are made only if an item arrives damaged or if we have sent the wrong item.

If this happens, please contact us as soon as possible with your order number and clear photos of the item, the inner packaging, and the outer box. We’ll review the situation and arrange a replacement when possible, or issue a refund if a replacement isn’t available.

We do not accept exchanges. If your item arrives damaged or if we have sent the wrong piece, please contact us as soon as possible with your order number and clear photos of the item, the inner packaging, and the outer box. We’ll review the situation and either arrange a replacement when possible or issue a refund if a replacement isn’t available.

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed (typically within 1 or 2 days) and shipped, we may not be able to make changes.

We accept all major credit cards, debit cards, and other payment methods available through our secure checkout process.

Yes! We use Shopify's secure payment processing system to ensure your payment information is protected and encrypted.